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Cisco Certified Support Technician (CCST) Networking Sample Questions:

1. What is the primary use of ICMP in network management?

A) Error reporting and diagnostics
B) Secure file transfer
C) Assigning IP addresses
D) Translating domain names to IP addresses

2. Which protocol allows you to securely upload files to another computer on the internet?

A) SFTP
B) NTP
C) HTTP
D) ICMP

3. A support technician examines the front panel of a Cisco switch and sees 4 Ethernet cables connected in the first four ports. Ports 1, 2, and 3 have a green LED. Port 4 has a blinking green light.
What is the state of the Port 4?

A) Link is up with cable malfunctions.
B) Link is up and not stable.
C) Link is up and active.
D) Link is up and there is no activity.

4. A help desk technician receives the four trouble tickets listed below.
Which ticket should receive the highest priority and be addressed first?

A) Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.
B) Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.
C) Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
D) Ticket 3: A user reports that response time for a cloud-based application is slower than usual.

Solutions: