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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security |
| Topic 2: Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Topic 3: Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Topic 4: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
| Topic 5: Fusion Service Overview and Setup | 15% | - Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage |
| Topic 6: Service Request Management | 25% | - Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing |
Your Oracle Fusion Service 2026 Implementation Professional Exam Questions Answered
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The passing mark for the Oracle Fusion Service 2026 Implementation Professional exam is 68%, and one attempt costs $245 USD. Retakes are charged at full price again, so walking in underprepared is an expensive mistake. A practical safeguard: rehearse with GetValidTest practice questions until your timed mock scores clear 68% with room to spare, then book the real 1Z0-1064-26 exam.
Registration is handled through Oracle's official channels:
Delivery format for the exam itself: Online proctored or onsite at Pearson VUE test centers. Pick whichever option fits your situation when scheduling.
Oracle structures the Oracle Fusion Service 2026 Implementation Professional exam around 6 domains. The heaviest hitters are Knowledge Management (15% of the exam), Customization, Productivity and Analytics (10% of the exam), Fusion Service Overview and Setup (15% of the exam). Start your revision where the weight is, and scroll up to the outline section on this page for the complete topic list.
The 1Z0-1064-26 exam is the official Oracle assessment that awards the Oracle Fusion Service 2026 Certified Implementation Professional certification — a credential at the Professional level. Passing it proves vendor-validated skills that employers actively look for. It belongs to a broader track that includes Oracle Fusion Service 2025 Implementation Professional, Oracle Fusion Service 2024 Implementation Professional, Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D), making it a solid anchor for further certifications.
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Expect 50 questions within 90 minutes on the Oracle Fusion Service 2026 Implementation Professional exam. Divide the two and the pace is unforgiving — there is little slack for second-guessing. Build speed deliberately: run full-length timed sessions in the GetValidTest test engine, practice marking hard questions for review, and treat every mock as a dress rehearsal for the real 1Z0-1064-26 exam.
Oracle points Oracle Fusion Service 2026 Implementation Professional candidates toward these official training resources:
Coursework builds understanding; the 79 practice questions for the 1Z0-1064-26 exam from GetValidTest then prove whether that understanding survives a real testing clock.
No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D Because Oracle can revise these requirements, verify the current rules on the official exam page — https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 — before scheduling your Oracle Fusion Service 2026 Implementation Professional exam.
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which two keyboard shortcuts can be modified?
- A. Save and Continue
- B. Create Service Request
- C. Cancel
- D. OK
- E. Save and Close
Correct Answer: B,D 🗳️
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
Correct Answer: A 🗳️
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. requires less work and effort
- B. allows use of a simpler hierarchy
- C. allows the display of a product hierarchy specifically for service purposes
- D. allows you to use the same product hierarchy as sales
Correct Answer: A,D 🗳️
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure your self-registrations so that they are automatically approved.
- B. Disable the anonymous access option in your DCS application.
- C. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- D. Configure the self-registrations to restrict registration to only existing Contacts.
Correct Answer: A,B,D 🗳️
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Notes
- B. Sales opportunities
- C. Contacts
- D. Service requests
- E. Social network
Correct Answer: B,D,E 🗳️
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