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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Log analysis and diagnostics - Identifying and resolving system issues |
| POM (Proactive Outreach Manager) Implementation | - POM campaign configuration - Outbound dialing strategies and workflows |
| Installation and Configuration | - Initial system configuration and setup - Experience Portal installation procedures |
| System Administration and Maintenance | - System monitoring and performance tuning - User management and role configuration |
| Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
A) the POM Campaign Manager
B) the Priority of the Campaign
C) the Campaign Strategy
D) the POM Campaign Director
2. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?
A) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
B) Restart httpd on the Auxiliary EPM.
C) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
D) Upgrade the Auxiliary EPM.
3. You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
A) the Email Connections and the Maximum Outbound Ports
B) the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
C) the SMS and Email Connections
D) the Maximum Outbound Ports
4. Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) Auxiliary EPM can be Installed co-resident with MPP server.
D) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
5. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B) the error logs in the speech recognition server
C) the content of the Avaya network log server.log/log
D) the Call Data Summary Report
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,B |



