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Cisco 642-425 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Survivable Remote Site Telephony (SRST) | - Failover scenarios
|
| Topic 2: Quality of Service (QoS) | - Voice quality issues
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| Topic 3: VoIP Protocol Troubleshooting | - Signaling protocols
|
| Topic 4: Voice Gateways and PSTN Integration | - Gateway configuration issues
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| Topic 5: IP Phone and Endpoint Issues | - IP phone registration and connectivity
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| Topic 6: Messaging and Collaboration Services | - Unity Connection / voicemail issues
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| Topic 7: Cisco Unified Communications Manager (CUCM) Troubleshooting | - Dial plan troubleshooting
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| Topic 8: IP Telephony Troubleshooting Methodology | - Structured troubleshooting approaches
|
