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Avaya Oceana® Solution Support Sample Questions:

1. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Redeploy CSC Service and reboot Oceana Cluster 1.
B) Reboot the AES server and re deploy CSC service.
C) Match the correct CSC user password In AES and CSC service.
D) Change the CSC user password in AES server and reboot AES.

2. Which statement describes the function of the Context Store Snap-in?

A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is a normalized model for all resources and interactions that provides states for resources and interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is an agent selection component based on attribute matching across all channels.

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
B) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

4. Which statement describes the function of the Work Assignment Snap-in?

A) It provides contextual information.
B) It is a normalized model for all Avaya Oceana resources.
C) It is responsible for interaction routing.
D) It helps Avaya Oceana customer* build their business logic.

5. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Chat Provider
B) OCP SMS Provider
C) OCP Social Provider
D) OCP Email Provider

Solutions: