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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What is an example of a financial benefit?

A) The highest priority impacts available to customers from implementing an IT solution.
B) A result that is more important to Senior Executives than mid-level managers.
C) Estimates of monetary value which the customer could realize after paying for the solution costs.
D) Estimates of value for which the customer finance executive has given you written evidence of agreement.

2. What tool would you use as a starting point to identify future capability requirements?

A) Value chain model
B) Root cause analysis
C) Business motivation model
D) A 'to-be' business model canvas

3. Which behavior is appropriate when discovering requirements?

A) Actively listen to the customer's comments and effectively take notes
B) End meetings earlier than planned to show a sense of urgency
C) Avoid taking notes, since you can always return for a follow up
D) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer

4. Which of the following statements is true?

A) Value chain analysis is the preferred method to assess customer sensitivity to price increases.
B) TOGAF ADM is a standard framework to assess IT quality and productivity.
C) You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
D) Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.

5. What is the reason for identifying business case dependencies?

A) To improve alignment between the customer IT organization and business units
B) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
C) They are most likely to help you propose and defend solutions with larger customer investments
D) Customer business executives expect Cisco to minimize the actions their teams are required to execute

Solutions: