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Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features & Functionality | 25% | - Reporting and management interfaces - Agent and supervisor tools - Call routing and distribution |
| Symposium Contact Center Architecture & Components | 25% | - Server and software components - Network and telephony integration - System overview and portfolio positioning |
| Contact Center Design & Sizing | 25% | - Hardware and software requirements - Scalability and redundancy design - Capacity planning and traffic engineering |
| Deployment & Maintenance Concepts | 10% | - Troubleshooting fundamentals - Installation and configuration overview |
| Integration & Interoperability | 15% | - CTI and third-party application interfaces - Integration with Meridian/CS1000 systems |
