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Apple OS X Support Essentials 10.9 Sample Questions:

1. Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

A) What steps should you use when troubleshooting application issues?
B) How does network service order affect network connectivity?
C) What are some known issues that arise when connecting to network file services?
D) What are the two primary traditional installation methods in OS X?

2. What security risk related to storage can occur when fast user switching is enabled?

A) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
B) When a user changes his own account password, the system will keep his login keychain password in sync.
C) The Archive option in the Finder creates compressed zip archive files.
D) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.

3. How is 802.1X configured on OS X systems?

A) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
B) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.
C) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.
D) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.

4. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
B) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
C) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
D) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.

5. Which dynamic service discovery protocol does OS X use to discover devices on a network?

A) DynDNS
B) SLP
C) AppleTalk
D) Bonjour

Solutions: