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Salesforce Certified Sales Cloud Administration ADM-251 Exam
Salesforce Certified Sales Cloud Administration ADM-251 Exam is related to Salesforce Certified Sales Cloud Administration Certification. This exam validates the Candidate ability to design, implements a scalable and maintainable Sales Cloud solutions that fulfill the customer business requirements and contribute to long-term customer success. Sales Rep/Manager, Beginning Administrator, and Experienced Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Salesforce ADM-251 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Account and Contact Management | 12% | - Contact roles and related records - Data segmentation and visibility - Account hierarchy and relationship types |
| Opportunity Management | 15% | - Products, price books, and schedules - Opportunity lifecycle and stages - Forecasting and sales processes |
| Implementation Strategies | 6% | - Change management and testing - Post-implementation support - Deployment best practices |
| Sales Cloud Analytics | 5% | - Custom report creation - Sales metrics and KPIs - Standard reports and dashboards |
| Sales Productivity | 12% | - Lightning Sales tools and automation - Sales path and guidance - Activity management and calendar |
| Marketing and Leads | 7% | - Lead lifecycle and conversion - Campaign and lead tracking - Lead assignment and routing rules |
| Sales Cloud Solution Design | 25% | - Security and access model design - Map business requirements to Salesforce features - Design scalable Sales Cloud architecture |
| Integration and Data Management | 8% | - Basic integration considerations - Data validation and quality rules - Data import/export and deduplication |
| Industry Knowledge | 5% | - CRM industry standards - Sales process best practices |
| Communities and Site Management | 5% | - External user access and sharing - Partner community setup |
