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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
Salesforce Certified B2C Solution Architect Sample Questions:
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers
- A. Social Studio does not support 1:1 messaging on the apps listed in the scenario
- B. Mobile Connect only supports outbound messaging in selected countries
- C. Social Studio is limited to listening to social channel and not responding
- D. Mobile Connect lacks integration with the service agent console without Digital Engagement
Correct Answer: A,D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers
- A. Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months
- B. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
- C. Use SMS as a channel due to its significantly higher engagement rate as compared to email
- D. Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder
Correct Answer: A,D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?
- A. Bulk API Serial Mode
- B. SOAP API
- C. REST API
- D. Bulk API
Correct Answer: D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey?
Choose 2 answers
- A. Implement the Marketing Cloud coilect.js through the storefront by using the Connector's reference implementation
- B. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
- C. Integrate product, order, and customer data feeds into Marketing Cloud Data Extensions
- D. Integrate product, order, and customer data feeds into Service Cloud objects
Correct Answer: A,C 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers
- A. GIT Repository
- B. CI/CD Pipelines
- C. Salesforce DX
- D. Static Code Analysis tools
- E. Smoke testing
Correct Answer: A,B,D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
