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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User and Security Management | - Authentication and authorization concepts
|
| Topic 2: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Topic 5: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
A) Send notes to customer based on your assumptions.
B) Try to guess what the customer might want to have.
C) Contact the customer to define the missing information.
D) Get confirmation from the customer that your interpretation of the message is correct.
2. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?
A) Increase the priority of the message tospeed up response time from SAP
B) Select Get information for SAP and then select theText Ids to be forwarded to SAP
C) Set the message status to In Process
D) Set the message status to Update Message with SAP
3. What does component refer to when creating a message?
A) Components are part of data dictionary.
B) The component is an attribute used to identify the system.
C) Components are part of a report.
D) The component is an attribute that allows a classification from the application perspective.
4. Which component of SAP Solution Manager will help you to identify the latest software updates?
A) Implementation Content
B) Maintenance Optimizer
C) Work Center
D) Root Cause Analysis
5. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)
A) SAP Notes that have not been tested yet.
B) All relevant information you have gathered.
C) Username and password in your internal message notice.
D) The steps which you performed to reproduce the issue.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,D |
