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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| Topic 2: Master Data Management | 12% | - Equipment, item, and service call setup - Partners, skills, and service contracts - Organizational structure configuration |
| Topic 3: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| Topic 4: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 5: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Security and permissions - Smart forms and customizations |
| Topic 6: SAP Field Service Management Fundamentals | 12% | - Core business processes - Solution overview and architecture - Navigation and basic administration |
| Topic 7: Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. On what object do you do the mobile checkout process? Choose the correct answer.
A) an a service call
B) on an activity of type meeting
C) on an activity of type assignment
2. Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
A) True
B) False
3. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
A) Create a follow-up activity from the Expenses page.
B) Create a follow-page activity from within the service call
C) Create a follow-up activity from the Smart fom page.
D) Create a follow-up activity from the Efforts page.
4. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
A) Set the cloud permission 'sms' READ = TRUE
B) Have a Twillio-Account with sms-send service active
C) Open an account and prepay an sms-package from www.sms-boostercom.
D) Define a business rule in the admin for the company
5. Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A) In the SAP Field Service Management self-service portal
B) In the SAP Field Service Management Web app
C) In the SAP Field Service Management Crowd Service Marketplace
D) In the SAP Field Service Management mobile app
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
