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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Identification and classification of risks - Project and product-level risks |
| Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Stakeholder communication - Documenting results and recommendations |
| Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inspection methods: heuristic evaluation, cognitive walkthrough - Inquiry methods: surveys, interviews, focus groups |
| Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry - Human-centered design process |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question 1
Usability reviews aim to identify potential usability problems based on certain criteria. Which of the following is a reasonable criterion for a usability review?
A. Opinion of the management
B. Usability standards
C. Functional requirements
D. Statutory Code of Practice
Question 2
Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
A. The "evaluate"-part
B. The "design"-part
C. The "iterate"-part
D. The "analyze"-part
Question 3
Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
A. Interview users, develop the software, and perform acceptance test
B. Interview users, iteratively develop prototypes, and evaluate the software
C. Iteratively develop prototypes, perform expert reviews, and integrate found issues
D. Define requirements, develop the software, and perform acceptance test
Question 4
What is a usability test task?
A. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
B. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
C. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
D. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D |
