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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing and Contact Center Configuration | 25% | - Inbound and Outbound Routing
|
| Topic 2: Architect and Automation | 15% | - Flow Design
|
| Topic 3: Organization Setup and Administration | 20% | - Initial Configuration
|
| Topic 4: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 5: Telephony and Infrastructure | 25% | - Telephony Configuration
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A. Add meaningful tags to the document.
B. Add a priority of "high" to this document.
C. Number the documents in such a way that this one appears at the top of the list.
D. Make sure you name the document in a way that is easy to search for.
Question 2
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
A. Create a Site
B. Configure the Edge Connectors
C. Create an Edge Group
D. Assign the Edge to a Site
E. Associate the network interface
F. Authenticate the Edge
G. Configure a trunk
Question 3
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
A. Create a role for former users and add the user to that role.
B. Rename the user account.
C. Reset the user's password.
D. Set the user to Inactive for 30 days, then delete the user account.
Question 4
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
A. Supervisor
B. User
C. admin
D. employee
Question 5
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A. No
B. Yes
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B |
