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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
(True/False)
Response:

A) True
B) False

2. Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

A) Lightning bolt for engagement trigger
B) Graph icon for data loss trends
C) Clock icon for time spent on page
D) Red X for disconnected PSTN calls

3. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As node-based flowcharts
B) As log files
C) As event bubbles with timestamps
D) As agent performance scores

4. When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A) Preferred language
B) Interaction media type
C) Business outcome
D) Agent birthday

5. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Agent shift adherence
B) Outcome uplift percentage
C) Queue-level performance metrics
D) Forecast accuracy deviation

Solutions: