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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Overview | 20% | - Architecture and components of AICC solution - Basic concepts and positioning of AICC - Typical application scenarios and value |
| Topic 2: AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications |
| Topic 3: AICC Solution Design | 25% | - High availability and disaster recovery design - Capacity planning and network design - Security and compliance considerations - Requirement analysis and solution planning |
| Topic 4: Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Common questions and solutions - Competitive analysis and differentiation - Solution proposal and quotation preparation |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?
A) Forcing all agents to work in the same time zone.
B) Centralized management and monitoring with localized configuration where needed.
C) Using a single, global SIP trunk provider.
D) Using the same hardware in every data center.
2. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.
A) True
B) False
3. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?
A) Restart the CTI server.
B) Check the connectivity and status of the authentication/AAA server.
C) Reinstall the UAP software on all agent computers.
D) Check the IVR prompts.
4. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
A) RAM Allocation
B) CPU Clock Speed
C) Network Bandwidth
D) Disk I/O (Input/Output Operations)
5. In the context of AICC solution design, what does "horizontal scaling" refer to?
A) Increasing the resources (CPU, RAM) of a single server.
B) Adding more servers of the same type to a pool to handle increased load.
C) Expanding the solution to support new geographic regions.
D) Adding new features to the software.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
