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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true?

A) HP provides the exact same service experience in more than 80 countries worldwide.
B) HP earned several recognitions for quality of support experience and excellence in operations.
C) No manufacturer can support HP devices better than HP.
D) More than 60% of customers rated the service provided by HP as excellent.

2. Which service offers faulty hardware repair at a designated HP repair center?

A) Travel repair
B) Offsite repair
C) Onsite repair
D) Designated repair center exchange

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) HP Care Packs expedite repairs to reduce downtime.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs give you predictability and greater control on TCO.

4. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Onsite Repair
C) HP Defective Media Retention
D) HP Care Pack Services

5. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Configuration Services
D) HP Priority Services
E) HP Care Pack Services

Solutions: