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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist ein Zweck des Release-Managements?

A) Um Hardware und Software in Live-Umgebungen zu verschieben
B) Zur Bearbeitung von benutzerinitiierten Serviceanfragen
C) Um neue und geänderte Dienste zur Nutzung bereitzustellen
D) Zum Schutz der Informationen der Organisation

2. Welches ITIL-Leitprinzip empfiehlt die Verwendung vorhandener Dienste, Prozesse und Tools bei der Verbesserung von Diensten?

A) Fokus auf Wert
B) Iterativer Fortschritt mit Feedback
C) Keep ist einfach und praktisch
D) Beginnen Sie dort, wo Sie sind

3. Mit welchem Begriff wird beschrieben, ob ein Dienst die Anforderungen an Verfügbarkeit, Kapazität und Sicherheit erfüllt?

A) Wert
B) Dienstprogramm
C) Ergebnisse
D) Garantie

4. Was ist der WICHTIGSTE Grund für die Priorisierung von Vorfällen?

A) Um den Informationsaustausch zu erleichtern, lernen
B) Um sicherzustellen, dass Vorfälle mit den größten Auswirkungen zuerst gelöst werden
C) Um sicherzustellen, dass die Erwartungen der Benutzer realistisch sind
D) Um Links zu verwandten Änderungen und bekannten Fehlern bereitzustellen

5. Wann sollte ein Workaround erstellt werden?

A) Wenn ein Problem nicht schnell gelöst werden kann
B) Nach der Lösung eines Problems
C) Wenn eine mögliche dauerhafte Lösung gefunden wurde
D) So schnell wie möglich, sobald der Vorfall protokolliert ist

Solutions: