What is the duration of the ITILF Exam
- Passing Score: 65%
- Number of Questions: 40
- Length of Examination: 60 minutes
- Format: Multiple choices, multiple answers
ITILF Exam topics
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- Technology and architecture
- Competence and training
- ITIL Service Cycle
- IT Service Management as a practice
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How much ITILF Exam Cost
The price of the ITILF exam is $176 USD.
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BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
| Topic 2: ITIL Management Practices | 25% | - General management practices - Technical management practices - Service management practices |
| Topic 3: Service Value Chain | 15% | - How value chain activities interact - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 4: Four Dimensions of Service Management | 10% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| Topic 5: ITIL Guiding Principles | 15% | - Keep it simple and practical - Start where you are - Optimize and automate - Progress iteratively with feedback - Think and work holistically - Focus on value - Collaborate and promote visibility |
| Topic 6: Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
