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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Service portfolio processes - Supply and demand processes - Service design, build and transition processes - Relationship and agreement processes - Service assurance processes - Resolution and fulfilment processes |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
| Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
インシデントの緊急性とは何を意味しますか?
A. インシデントを処理する際のインシデントの相対的な重要性
B. インシデントが通常のサービス レベルからの逸脱を引き起こす程度
C. IT サービスがインシデントを解決するのに必要な時間
D. インシデントの解決が遅延を許容する度合い
Question 2
デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?
A. 計画します。実行。評価して行動する
B. 計画します。する。確認して対処する
C. 計画します。実行。監査と改善
D. 計画します。する。評価して行動する
Question 3
ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?
A. 顧客関係管理
B. インシデント管理
C. 変更管理
D. サービスデスク
Question 4
CobiT の目的は何ですか?
A. プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
B. 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
C. IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
D. サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
Question 5
サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?
A. 既知のエラー
B. 回避策
C. 問題
D. 変更リクエスト
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B |
