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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) All quotes related to an opportunity must be in the same currency.

2. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Create a new opportunity that has the correct currency, and then delete the original opportunity.
D) Open the opportunity, and then change the currency.

3. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Share the members of the marketing list with a new static marketing list.
B) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
C) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
D) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.

4. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Literature and send it to the customer as an email message.
B) Open the Sales Attachment and send it to the customer as an email message.
C) Create an email message, add the Sales Literature record, and send the email message to the Customer.
D) Create an email message, add the Sales Attachment record, and send the email message to the Customer.

5. In Microsoft Dynamics CRM 2011, a queue that contains some old queue items is no longer needed.
You need to remove the queue by using the least amount of effort.
What should you do?
(Choose all that apply.)

A) Delete the queue without removing the queue items.
B) Remove the queue items, and then delete the queue.
C) Deactivate the queue without removing the queue items.
D) Remove the queue items, and then deactivate the queue.

Solutions: