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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Messaging & Applications | 20% | - Embedded Voicemail Configuration - VoiceMail Pro Installation & Setup - ContactStore Call Recording - System Status & Monitoring Tools |
| IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - SD Card Management and File Structure - Expansion Modules and Cards - IP500v2 and IP500 Control Units |
| Maintenance, Upgrades & Troubleshooting | 20% | - Log Analysis and Diagnostics - Backup and Restore Procedures - Common Fault Diagnosis & Resolution - Software & Firmware Upgrades |
| System Configuration & IP Office Manager | 25% | - Installation and Initial Setup - Short Codes and ARS Dial Plans - User, Group and Extension Configuration - Trunk Configuration (Analog, ISDN, SIP) |
| Networking & SCN | 15% | - Small Community Networking (SCN) - DHCP, DNS and QoS Configuration - IP Trunks and Media Path |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. A customer would like all incoming calls originating from the 719 area code routed to the Region719 hunt group. Which two steps are needed to program an Incoming Call Route (ICR) to meet this requirement? (Choose two.)
A) Select the Receptionist hunt group as the fallback Extension.
B) Enter 719 in the Incoming CLI field.
C) Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.
D) Edit the default ICR destination to Rogion719 hunt group.
E) Enter 719 in the Incoming Number field.
2. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
A) 24
B) 32
C) 48
D) 30
3. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A) Capture a System Monitor trace and escalate to Avaya for an answer.
B) Use the System Status Application (SSA) to see what user the call is ringing to.
C) Use Customer Call Status (CCS) to see what user the call is ringing to.
D) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
4. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)
A) if hardware is compatible with the new version of IP Office
B) if telephones need to be upgraded thereby increasing downtime
C) if older IP Office applications are to be supported
D) if telephones and system features have changed between loads
E) if all licenses will need to be renewed
5. Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)
A) Basic User
B) Office Worker User
C) Power User
D) Teleworker User
E) Mobile User
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,B,C,D | Question # 5 Answer: C,E |



