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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Status, Troubleshooting and Alarm Management | 20% | - Alarm identification and resolution - Performance monitoring - Fault isolation and troubleshooting - Issue escalation procedures |
| Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - System monitoring tools - Voicemail and UCM configuration - Call routing and short codes |
| Avaya IP Office Platform and Security Administration | 20% | - Security settings and policies - Platform architecture and components - System administration and management - User and extension configuration |
| Integrated System Logging and Network Diagnostics | 20% | - SSA and Monitor tools usage - Connectivity troubleshooting - System logging and analysis - Network and SIP diagnostics |
| Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - System recovery processes - Configuration management - Software and firmware upgrades |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Session Border Control is an essential component for QoS, security, and routing for a customer using which two protocols? (Choose two.)
A) ISDN
B) SIP
C) H.323
D) PSTN
E) MPLS
2. Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?
A) WebLM License Manager
B) System Status Application (SSA)
C) Avaya Diagnostic Server (ADS)
D) Avaya IP Office Manager
3. When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?
A) The software version and patch level of the IP Office system.
B) The current time and date of the IP Office system.
C) The number of active calls and the call status on the IP Office system.
D) The CPU and memory utilization of the IP Office system.
4. When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.
Which step is needed to see the errors that are causing this warning message?
A) Use the System Monitor application to view the configuration errors.
B) In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.
C) In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.
D) In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.
5. Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?
A) HTTP
B) TLS
C) HTML
D) XMPP
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |



