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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Post update
B) Batch Campaign Update
C) Infinite Job
D) Virtual Agent

2. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) H specified ports configuredindgswitch.cfg
B) PORTSinmaster, cfg
C) MAXHIDSLOTS in master, cfg
D) OPERATORS in master, cfg
E) N specified ports configured in dgswitch.cfg

3. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Predictive Agent License
B) Preview Agent License
C) Supervisor License
D) Basic Agent License
E) Common Agent License

4. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
B) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
C) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
D) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
E) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.

5. A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A) two LPVC2 cards with 16 MB on-board memory
B) two LPVC2 cards with 32 MB on-board memory
C) one LPVC2 card with 32 MB on-board memory
D) one LPVC2 card with 16 MB on-board memory

Solutions: