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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which command would you use to test event services?

A) check_pds
B) enclient
C) check_mts
D) dataclient

2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Mark duplicate records as unable to be called.
B) Copy missing records from the prior day's calling list to the newly downloaded calling list.
C) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
D) Retain recall configuration data set on account on consecutive day's download.
E) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The agents was not aware of the new completion code.
B) The new code was not available because it was created on another dialer in the pod.
C) The new completion code Is not available for use untilafter the next dialer restart.
D) The new completion code is an agent completion code.
E) The completion code was not assigned to a short-cut key.

4. From where can you run the backup complete system?

A) Campaign Monitor
B) Supervisor Main Menu
C) Administrator Main Menu
D) Campaign Analyst

5. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Configure the network information.
B) Verify the server specifications and software media.
C) Install Avaya Proactive Contact software
D) Set the hardware type.
E) Set the date and time.

Solutions: