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What is the duration of the 6210 Exam
- Passing Score 68%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 65
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Certification Path
The Avaya Aura Contact Center Implementation certification path includes only one 6210 certification exam.
Who should take the 6210 exam
The Avaya Aura Contact Center Implementation 6210 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya Implementation Professional Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Contact Center Implementation 6210 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Contact Center Implementation 6210 Exam then he should take this exam.
Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Preparation | 20% | - Network and telephony prerequisites - Architecture and components overview - Pre-installation requirements and planning |
| Topic 2: System Configuration | 30% | - High availability and switchover configuration - Contact Center Manager Server (CCMS) configuration - Orchestration Designer application setup - User, agent, and skill management |
| Topic 3: Troubleshooting and Maintenance | 10% | - Common installation and configuration issues - Post-implementation maintenance tasks - Log analysis and service monitoring |
| Topic 4: Validation and Testing | 15% | - Call flow and routing testing - System functionality verification - Performance and redundancy validation |
| Topic 5: Installation Process | 25% | - Media Server and Communication Manager integration - Avaya Aura Contact Center core components installation - Agent workstation software setup |
