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Avaya Aura Contact Center Implementation 6210 Exam
Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
Who should take the 6210 exam
The Avaya Aura Contact Center Implementation 6210 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya Implementation Professional Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Contact Center Implementation 6210 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Contact Center Implementation 6210 Exam then he should take this exam.
Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - Media server and call routing configuration - Initial system setup and provisioning |
| Avaya Aura Contact Center Architecture | - Integration with Avaya Aura platform - System components and deployment architecture |
| Contact Center Administration | - User and agent configuration - Skills, queues, and routing strategies |
| Call Flow and Routing Design | - IVR and call treatment logic - Vectoring and scripting concepts |
| System Monitoring and Troubleshooting | - Fault isolation and resolution procedures - Logging and performance monitoring |
