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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product/service sold is high volume, one time billing event, such as a pay per view
B) The product Service sold has a recurring charge
C) The product services sold will have child features added in the future
D) The product services sold can undergo future attribute changes
E) The Product sold is a device accessory such as phone case

2. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Place
C) Service Account
D) Premise

3. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
B) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
C) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
D) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

4. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
C) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

5. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
B) Create one decomposition relationship each from all commercial offerings to the same technical product
C) Create one decomposition relationship each via one parent class product from all commercial offerings
D) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

Solutions: