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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Communication | - Integration Scenarios
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Reporting and Analytics | - Service Reporting
|
| Service Processes | - Service Order Processing
|
| Master Data and Configuration | - System Configuration
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
- A. Maintenance plan
- B. Pricing condition
- C. Service entitlement
- D. Warranty information
Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?
- A. Target quantity
- B. Planned quantity
- C. Consumed quantity
- D. Actual quantity
For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.
- A. You want to standardize system access
- B. You want to perform fine-tuning activities.
- C. You want to set up a service agent for an administrator
- D. You want to make custom reports available on the home page
- E. You want to restrict drop-down list values for a specific group of users.
How can you prevent users from adding an installed base within a ticket?
- A. Keep the installed base status as in Preparation
- B. Use an action to block the installed base if it is active
- C. Download the installed base for offline editing
- D. Add a new inactive item to the structure of the installed base
How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.
- A. Automatically using a scheduled workflow
- B. Automatically using a MDRO
- C. Manually using the Trigger Manual Run option
- D. Automatically using a background job
