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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 2: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.
- A. Create a report view in a web browser
- B. Add key figures and characteristics
- C. Change the data source
- D. Assign the report to a work center
Which date type do you use when determining the start of the warranty?
- A. Requested date
- B. Reference date
- C. Due date
- D. Creation date
To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
- A. Business role
- B. Business user
- C. Organizational unit
- D. Employee
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
- A. Page layouts
- B. Mash-ups
- C. Code list Restrictions
- D. Language Adaptation
How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
- A. Use the Application and User Management work center to populate data
- B. Apply the Data Workbench to populate data
- C. Use a standard migration template to populate data
- D. Use a custom data migration template to populate data
