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HP HP2-N49 Exam Syllabus Topics:

Section	Objectives
Topic 1: Solution Integration	- Integration within HP software portfolio 1. Reporting and analytics 2. Automation and orchestration 3. Service management integration
Topic 2: HP Business Service Management Portfolio	- HP BSM solution components 1. Application Performance Management 2. Service health and availability 3. Infrastructure monitoring 4. Event and operations management
Topic 3: HP Solution Positioning	- Selling HP BSM solutions 1. Competitive differentiation 2. Value proposition 3. Return on investment messaging
Topic 4: Business Service Management Fundamentals	- Business Service Management concepts 1. Business-driven IT management 2. IT service lifecycle 3. Business value of BSM
Topic 5: Sales Opportunities and Customer Engagement	- Sales methodology 1. Opportunity identification 2. Solution mapping 3. Objection handling 4. Cross-selling and upselling
Topic 6: Customer Business Challenges	- Identifying customer needs 1. Business pain points 2. Operational challenges 3. Risk and compliance considerations

HP Selling HP Business Service Management Solutions Sample Questions:

1. With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A) director of mobile applications
B) director of performance testing
C) director of applications support
D) director of service management

2. Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?

A) co-operative working across diverse customer IT management groups
B) understanding the relationship between customer IT management personas
C) HP Sales and Pre-Sales working together to close a deal
D) enhancing the HP sales and customer IT management relationship

3. With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

A) manager of applications support
B) director of mobile applications
C) director of distributed systems
D) director of service management

4. What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?

A) event logs
B) applications
C) IT infrastructure
D) internet connections

5. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.