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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
- A. Digital transformation
- B. Digital technology
- C. IT transformation
- D. High-velocity IT
Correct Answer: D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
What does a digital organization have to do to create or maintain a competitive advantage?
- A. Provide multiple, integrated support channels for products and services
- B. Change how the IT function develops products and services
- C. Deliver innovative new products and services quickly and reliably
- D. Use digital products to automate interactions with consumers
Correct Answer: C 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?
- A. Continuous integration
- B. Value stream mapping
- C. Design thinking
- D. Chaos engineering
Correct Answer: C 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
- A. Risk mitigation
- B. Risk register
- C. Residual risk
- D. Risk appetite
Correct Answer: D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
- A. Post-implementation review
- B. Service validation sign-off by a change advisory board
- C. Chaos engineering
- D. Continuous testing
Correct Answer: D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
