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Salesforce Certified Omnistudio Consultant Sample Questions:

1. What is the purpose of Step elements in an OmniScript?

A) Organizes the script into one or more pages
B) Groups elements that extract data
C) Allows the user to input data
D) Enables the use of repeatable blocks

2. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) View credit score history
B) Verify a transaction
C) Request higher limit
D) Make a payment
E) View statements

3. A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers

A) DataRaptor Extract
B) DataRaptor Transform
C) Calculation Procedure
D) Calculation Matrix

4. A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A) Using a simple search ..
B) Based on static values set up during configuration
C) Using a complex search algorithm
D) Based on dynamic inputs from Omniscript fields

5. A pop-up window will display additional information about the campaign, such as details about the members.
A button must initiate a guided process to add new leads to the campaign.
Which two FlexCard features should the consultant recommend to meet these requirements?
Choose 2 answers

A) OmniScript Action
B) Flyout Action
C) Block Element
D) Interaction Launcher
E) Data Table

Solutions: