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Huawei H19-321 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei Service Portfolio and Solutions | - Mapping services to customer scenarios - Overview of Huawei enterprise service offerings |
| Topic 2: Proof of Concept (PoC) and Handover | - Planning and executing PoC activities - Transition from presales to delivery teams |
| Topic 3: Presentation and Competitive Positioning | - Competitive analysis of service solutions - Delivering effective presentations and demonstrations |
| Topic 4: Customer Needs Analysis | - Translating requirements into solution options - Techniques for gathering and documenting customer requirements |
| Topic 5: Presales Service Fundamentals | - Presales workflows and customer engagement basics - Role and principles of presales services |
| Topic 6: Solution Design and Proposal Development | - Designing tailored service solutions - Developing service proposals and pricing considerations |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. In the enterprise business China region, which maintenance service packages are involved in selling the correct answer (multiple choice)
A) essential
B) Platinum & Platinum+
C) Gold & Gold+
D) Standard & Standard+
E) Silver & Silver+
2. At present, China does not sell data center L1 operation and maintenance optimization services.
A) True
B) False
3. in order to achieve the effectiveness of construction cost management, measures should be taken from a variety of aspects to implement management, which can usually be summarized as () (multiple choice)
A) Organizational measures
B) Economic measures
C) Technical measures
D) Contractual measures
4. SmartNOS is a subscription-based service that does not include a single evaluation optimization service.
A) True
B) False
5. Which of the following are typical drivers for customers adopting managed/outsourced IT services? (Multiple choice)
A) Access to specialized skills
B) Desire to increase headcount
C) Cost predictability
D) Focus on core business
Solutions:
| Question # 1 Answer: A,B,C,D,E | Question # 2 Answer: A | Question # 3 Answer: A,B,C,D | Question # 4 Answer: B | Question # 5 Answer: A,C,D |
