Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A) Ask agents to ignore Accounting calls.
B) Select Skill Profile with Sales only Skill.
C) Configure capacity based queues.
D) Configure queue ranking.

2. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A) Server credentials - certificate
B) Client credentials - token
C) Client credentials - certificate
D) Client credentials - client secret
E) Client credentials - private key

3. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Verify that the Webex Contact Center channels are associated.
B) Review the Webex Contact Center Queues configuration.
C) Review the Webex Contact Center Analyzer that checks the call logs.
D) Review the Webex Contact Center Flows configuration.

4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
B) Configure the Scripted AI Agent.
C) Add the Media Stream node after the Agent Answered event.
D) Ensure the Condition node is present in the flow for post activities.

5. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

Solutions: