Peoplecert ITIL Intermediate Module - Service Offerings and Agreements : ITIL-SOA

  • Exam Code: ITIL-SOA
  • Exam Name: ITIL Intermediate Module - Service Offerings and Agreements
  • Updated: May 29, 2026
  • Q&As: 14 Questions and Answers

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Peoplecert ITIL-SOA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Challenges, Critical Success Factors And Risks
Topic 2
  • Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
Topic 3
  • Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations
Topic 4
  • The Value To The Business Of SOA Activities
  • Technology And Implementation Considerations
  • SOA Roles And Responsibilities
Topic 5
  • How The SOA Processes Rely On A Good Business Case
  • Overview Of SOA Processes And Basic Principles
Topic 6
  • Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

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