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PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
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Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
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Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Request Fulfillment | 10% | - Process and activities - Purpose and scope - Request models and automation |
| Topic 2: Problem Management | 15% | - Known errors and workarounds - Proactive and reactive activities - Root cause analysis techniques |
| Topic 3: Incident Management | 20% | - Process flow and activities - Objectives and scope - Interfaces and KPIs - Prioritization and escalation |
| Topic 4: Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
| Topic 5: Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Application management practices - Service desk functions and structure - IT operations control and facilities management |
| Topic 6: Access Management | 10% | - Process steps and controls - Purpose and policies - Compliance and security |
| Topic 7: Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Topic 8: Technology and Implementation Considerations | 5% | - Challenges and risks - Tools and automation - Critical success factors |
