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Certification Topics of Microsoft MB-920 Exam
The topics included in the Microsoft Dynamics 365 Fundamentals Exam are:
- Deploy Windows devices
- Manage updates
- Power Platform
- Accounting standards and localizations for finance
- Dynamics 365 for Finance and Operations
- Manage policies and profiles
- Introduction to CRM Service Management
- Manage data access and protection
- Manage apps
- Introduction to CRM Marketing Management
- CRM Field Service Management and Project Services Automation
- Cash management
- Security privacy
- Dynamics 365 for Customer Engagement
- Dynamics 365 for Talent
- Manage identity and access
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Microsoft MB-920 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Describe Dynamics 365 Supply Chain Management (25-30%) | |
| Identify core capabilities | - describe use cases and Supply Chain Management capabilities - describe available Supply Chain Management modules - describe options for integrating Supply Chain Management with other apps and technologies |
| Describe product management capabilities | - describe products and release products - describe product masters - describe product variants |
| Describe purchase and sales capabilities | - describe the process for creating vendors and purchase orders - describe the process for creating customers and sales orders - describe trade agreements and contracts - describe picking, packing, and reserving stock |
| Describe manufacturing strategies | - describe lean, discrete, and process manufacturing - describe bills of materials (BOMs), routes, and operations as they relate to production orders - describe master planning |
| Describe inventory and warehousing capabilities | - describe inventory journals - describe stock breakdowns - describe on-hand lists - describe warehouse components including locations |
Describe Dynamics Finance (25-30%) | |
| Describe Dynamics 365 Finance core capabilities | - describe use cases for legal entities - describe how Dynamics 365 Finance handles regional tax reporting requirements - describe accounting concepts - describe journaling concept |
| Describe general ledgers | - describe charts of accounts including main accounts, balance sheets, and income statements - describe financial dimensions and dimension set concepts - describe periodic financial processes |
| Describe accounts payables and accounts receivables | - describe core accounts payable components including vendors, purchase orders, and vendor invoices - describe vendor payments and settlements including three-way matching concepts - describe core accounts receivable components including customers, customer invoices, and free text invoices - describe credit and collection processes |
| Describe expense management, fixed asset management and budgeting | - describe cash and bank management concepts - describe expense management capabilities - describe fixed asset management capabilities - describe budgeting capabilities |
Describe Dynamics 365 Commerce (5-10%) | |
| Describe Dynamics 365 Dynamics 365 Commerce capabilities | - describe retail channels including call centers, Cloud Point-Of-Sale (CPOS), and Modern Point-Of-Sale (MPOS) - describe channel management concepts - describe Distributed Order Management (DOM) - describe product assortments |
| Describe product management capabilities | - describe customer loyalty concepts - describe how Dynamics 365 Commerce helps create personalized customer experiences and provide product recommendations - describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management |
Describe Dynamics 365 Human Resources (10-15%) | |
| Describe core capabilities | - describe workers and positions - describe compensation and benefits capabilities - describe compliance features - describe performance management capabilities |
| Describe personnel management capabilities | - describe self-service capabilities - describe leave and absence capabilities - describe employee training and certification features - identify integration options between Dynamics 365 Human Resources and LinkedIn |
Describe Project Operations (5-10%) | |
| Identify Project Operations capabilities | - describe project-based services and project types - describe project sales capabilities - describe project contract capabilities - describe project pricing capabilities - describe the project lifecycle including project invoicing and revenue recognition |
| Describe project planning and execution capabilities | - describe project planning, execution, and analysis capabilities - describe work breakdown structures - identify project features including contracts, stages, team assignments, and fixed price versus time and material estimates versus retainer contracts - describe project team management capabilities including allocation methods, resource scheduling, and skills - describe project schedule management capabilities including tasks, subtasks, assignments, and project plan management - describe project cost tracking capabilities including time and expense costs |
Describe shared features (10-15%) | |
| Describe reporting capabilities | - describe built-in reporting capabilities including workspaces - describe options for working with Finance data from within Microsoft Excel - describe options for analyzing data by using Power BI |
| Describe integration options | - describe Microsoft Teams integration capabilities - describe use cases for integrating with Microsoft Excel and Microsoft Word - describe options for managing documents by using SharePoint Online - describe email integration capabilities |
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920
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