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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions:

1. Which of the following actions demonstrates active listening by a phlebotomist?

A) Interrupting the patient to save time
B) Restating the patient's concern for clarification
C) Looking away while the patient speaks
D) Explaining that all patients feel the same way

2. A phlebotomist is performing a glucose tolerance test. Which of the following actions should the phlebotomist take after the patient drinks the glucose solution?

A) Start timing according to the test protocol.
B) Ask the patient to exercise lightly.
C) Allow the patient to eat crackers.
D) Collect all remaining specimens immediately.

3. Which of the following blood components is primarily responsible for oxygen transport?

A) Platelets
B) Erythrocytes
C) Leukocytes
D) Plasma proteins

4. Which of the following actions should a phlebotomy technician take upon withdrawing a winged infusion needle?

A) Place the capillary pipette in clay.
B) Depress the syringe plunger.
C) Activate the safety device.
D) Dispose of the 16-gauge needle.

5. Which of the following tests is most likely to require collection in a chilled specimen tube?

A) Ammonia
B) Blood culture
C) Hemoglobin A1c
D) Total cholesterol

Solutions: