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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Site Configuration and Administration | - Passport configurations - Message templates and variables - Search priority and keywords - System settings and configuration |
| Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Create and manage profiles - Set up staff accounts and roles |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Set up feedback and surveys - Manage email and response channels |
| Application Appearance | - Design Agent Interfaces - Create and implement Workspaces - Configure Customizable Menus - Create Navigation Sets |
