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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A) Focusing on the root cause of current issues
B) implying solutions to the challenge
C) Basing the statement on a problem identified in research

2. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) B2C Commerce
B) Service Cloud
C) Revenue Cloud

3. After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A) Design sprint
B) Journey mapping workshop
C) Service blueprint workshop

4. The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?

A) To compare products based on predefined criteria to enable stakeholder discussion
B) To classify projects according to their level of urgency.
C) To prioritize projects based on key goals outlined in project framing

5. During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

A) Prioritization Matrix
B) SWOT Analysis
C) Journey Mapping

Solutions: