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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Basic and advanced features in baseline installation of the current release
- Basic and advanced operations performed by users and the system
- State model and default process flow
- Functionality and features added or changed in the current release
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
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