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Nortel 920-170 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Programming Interfaces (APIs) | 25% | - Open Application Interface (OAI) - Configuration and management APIs - Event notification and status reporting |
| Configuration & Administration | 15% | - Backup and restore procedures - Server setup and configuration - Application deployment and permissions |
| Application Development & Integration | 25% | - Integrating with third-party systems - Developing custom call routing applications - Data exchange and protocol handling |
| Symposium Call Center Server Architecture | 20% | - Server software and database structure - System components and services - Call flow processing overview |
| Troubleshooting & Maintenance | 15% | - Diagnosing application errors - Log analysis and debugging - Performance optimization |
