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HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Computing and Personal Systems Services | 25% | - Defective Media Retention and recovery services - Accidental Damage Protection and Travel Coverage - PC, notebook, workstation service offerings |
| Topic 2: Printing Services Solutions | 25% | - Managed Print Services value proposition - HP Designjet and LaserJet support services - Print service levels and coverage options |
| Topic 3: HP Services Portfolio Overview | 25% | - Data Protection and Security Services - Usage and Care Services - Deployment and Installation Services - HP Care Pack Services |
| Topic 4: Selling and Positioning Services | 25% | - Identify customer business needs - Bundle services with hardware solutions - Overcome objections and close sales - Quantify business value and ROI |
HP Selling HP Printing and Computing Services Sample Questions:
What is the purpose of the HP Services portfolio?
- A. to extend the life of Printing and Personal Systems
- B. to increase hardware refreshes in the business sector
- C. to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
- D. to increase the cost of total services
Which type of service offerings are covered by HP Custom Integration services?
- A. Maintenance Kit Replacement
- B. Warranty Extensions
- C. BIOS configuration
- D. Per Incident
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
Which statement is true about Service Lines?
- A. All Printer Services lines are available for consumers who buy contractual services
- B. The MG computer support line is available for consumers
- C. MG support covers all business levels for Printing Systems.
- D. R4 Commercial support is only available to Small and Medium Business (SMB).
Which service protects mobile workers in many parts of the world?
- A. Defective Media Retention
- B. Travel
- C. Accidental Travel Protection
- D. Mobility
Which statement is true about selling services?
- A. Usage and Care services are less profitable than selling the hardware alone.
- B. The Global Services market is not growing.
- C. Consumers do not want to buy services because they are only interested in hardware.
- D. Consumers represent more than 85% of the total growth through 2014.
