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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Defective Media Retention service is available only for printers.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Post warranty service is ideal for customers that plan long periods of time between product replacements.
D) Travel and Accidental Damage Protection cannot be sold together.

2. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Quick Page Service
C) Toner and Rollers Uptime Kit Replacement
D) Accidental Damage Protection

3. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Consumer usage services enhance customer experience by offering a high level of security.
B) Deployment services gets hardware installed in businesses or connected at home, ready to use.
C) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
D) Usage services only target the Consumer market

4. What is the added value of selling HP Services for consumers?

A) HP Services can extend the life of the consumer's hardware purchase.
B) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
C) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
D) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.

5. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding mobile workers against accidental damage protection
B) the value of user advisory and premium services
C) safeguarding their business with limited or no IT staff
D) online backup and antivirus protection

Solutions: